Every good company wants to provide excellent customer service, but it\u2019s not always easy to balance that with other business needs and goals.<\/p>\n
Sometimes, it can help to get inspiration from what others have found to be true. We\u2019ve asked customer service experts to share with us quotes that their team lives by.<\/p>\n
The list contains quotes from public figures as well as personal quotes that our experts have developed during their own careers.<\/p>\n
\u201cTruth builds trust.\u201d<\/em> \u201cIf we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.\u201d<\/em> \u201cThank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.\u201d<\/em> \u201cDon\u2019t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!\u201d<\/em> \u201cAssumptions are the termites of relationships.\u201d<\/em> “Customers don\u2019t expect you to be perfect. They do expect you to fix things when they go wrong.”<\/em> “There is a spiritual aspect to our lives \u2014 when we give, we receive \u2014 when a business does something good for somebody, that somebody feels good about them!”<\/em> \u201cGreat customer service doesn\u2019t mean that the customer is always right, it means that the customer is always honoured.\u201d<\/em> \u201cThe more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.\u201d<\/em> \u201cAfter-sales service is more important than assistance before sales. It is though such service that one gets permanent customers.\u201d<\/em> Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.\u00a0Customer service is not a department, it\u2019s everyone\u2019s job. Hopefully this article will help.<\/p>\n
\n\u2015 Marilyn Suttle<\/strong><\/p>\n
\n\u2015 Jeff Bezos<\/strong><\/p>\n
\n\u2015 Marilyn Suttle<\/strong><\/p>\n
\n\u2015 Gene Buckley<\/strong><\/p>\n
\n\u2015 Henry Winkler<\/strong><\/p>\n
\n\u2015 Donald Porter<\/strong><\/p>\n
\n\u2015 Ben Cohen, Co-Founder Ben & Jerry’s<\/strong><\/p>\n
\n\u2015 Chris LoCurto<\/strong><\/p>\n
\n\u2015 John Russell<\/strong><\/p>\n
\n\u2015 K\u014dnosuke Matsushita<\/strong><\/p>\n