Every good company wants to provide excellent customer service, but it’s not always easy to balance that with other business needs and goals.
Sometimes, it can help to get inspiration from what others have found to be true. We’ve asked customer service experts to share with us quotes that their team lives by.
Motivate your customer service teams by making sure that you hang some of these inspirational quotes on the walls of your contact centre.
The list contains quotes from public figures as well as personal quotes that our experts have developed during their own careers.
“Truth builds trust.”
― Marilyn Suttle
“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we’ll turn out all right.”
― Jeff Bezos
“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.”
― Marilyn Suttle
“Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work, and serve the customer!”
― Gene Buckley
“Assumptions are the termites of relationships.”
― Henry Winkler
“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.”
― Donald Porter
“There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!”
― Ben Cohen, Co-Founder Ben & Jerry’s
“Great customer service doesn’t mean that the customer is always right, it means that the customer is always honoured.”
― Chris LoCurto
“The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.”
― John Russell
“After-sales service is more important than assistance before sales. It is though such service that one gets permanent customers.”
― Kōnosuke Matsushita
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves. Customer service is not a department, it’s everyone’s job. Hopefully this article will help.
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